Last Amended 19 December 2017

This is the privacy policy of SPD.  SPD consists of SPD Swiss Precision Diagnostics GmbH and SPD Development Company Limited.  SPD is committed to protecting your personal privacy. For the purposes of data protection law, SPD Swiss Precision Diagnostics GmbH is the company that controls the processing of your personal information on this site. SPD uses third parties to operate this site.

This policy outlines the types of information that are collected by SPD, our affiliates, and our third party suppliers on this site and when performing services, and how SPD uses and protects this information. This policy tells you what to do if you do not want your Personal Information (defined below under “Collection of Personal Information”) collected when you visit the site or request services, and how you can access, rectify, delete or object to future use of your Personal Information.

This policy applies only to this site and services provided by SPD. It does not apply to, without limitation, banners, sweepstakes and other advertisements or promotions that SPD may sponsor or participate in on sites owned by third parties. SPD reserves the right to change this policy without notifying you in advance. SPD will post any new or amended policy here and you are encouraged to visit this page frequently to stay informed.

Your Consent to this Privacy Policy

By using this site, or if available, the services which SPD provide (for example, by calling SPD in-house Careline), you accept the terms of the current policy as posted on this page.  In addition, Terms of Use apply to this site and services.

If you do not agree with any term in this policy, please do not provide any Personal Information (defined below under “Personal Information SPD collects”) on this site or when requesting services.

If you choose not to provide Personal Information, or do not consent to use of your Personal Information, you may not be able to do certain things, including without limitation, have access to particular areas of the site, enter a sweepstake or contest, request samples, receive a response newsletter or other communication from SPD, have access to services and/or send e-mails to SPD.

Personal Information SPD collects

In this policy, "Personal Information" means personally identifiable information such as your:

  • Name,
  • Postal address,
  • Telephone number and recordings when you call SPD Careline,
  • Banking information,
  • Screen name,
  • Date of birth,
  • E-mail address,
  • Health information, such as health information related to product usage,
  • Future communication preferences,
  • Any other information which might reasonably be used to identify you personally.

When using this site or services, SPD may collect some or all of the above types of Personal Information. SPD will not collect any Personal Information unless you provide this information voluntarily.

When you provide SPD with Personal Information, you are authorising SPD to use your information in accordance with this policy. This includes your right, as required or permitted by your local law, to:

  • limit SPD’s use of the Personal Information as described in this policy;
  • request access to or copies of  the Personal Information SPD collects on this Site;
  • request that SPD updates or rectify any errors;
  • object to or restrict SPD’s use of your Personal Information;
  • withdraw your consent at any time;
  • request SPD to block or delete your Personal Information from our database; and
  • to lodge a complaint about the processing of your Personal Information with the relevant data protection supervisory authority

To exercise these rights, please contact SPD through the details in the “Who to contact” section below some of our services can only be provided to you if you provide us with appropriate personal information. To help protect the Personal Information stored by SPD, SPD may need to check your identity before allowing access to your information. Where permitted under applicable law, a charge may apply before SPD provides you with a copy of any of your Personal Information stored by SPD.

If you wish to object to further use of your Personal Information, such objection will apply to future use of your Personal Information but not for any use that has already occurred on the basis of your existing consent.

SPD does not intend to collect or retain Personal Information about children who are under the age of 13 or as defined by local legal requirements.  Our products and services are not intended for children under the age of 13.   If you are under the age of 13,  please do not submit any Personal Information through our site without the express consent and participation of a parent or guardian.

How SPD Uses Your Information 

When you supply Personal Information on this site or when requesting services, SPD will use it for the specific purpose for which it was collected and you consent to such use, including without limitation as follows:

  • By using this site and/or any services, you agree that SPD may ask third party companies to process or analyse data collected, including your Personal Information, to understand and serve customers’ needs.
  • If you subscribe to an e-mail newsletter or request information from SPD, you consent to SPD sending you information and/or offers about SPD products and/or services that SPD believes may be of interest to you, or to invite you to participate in research, promotional or other activities related to our products (including without limitation testimonials about our products). You may opt out of being contacted by SPD at any time. (See "Who to Contact" below for details of how to unsubscribe.)
  • If you request a product or service from SPD, you consent to SPD using your Personal Information and sharing your Personal Information with suppliers and other third party companies to complete your request, (including without limitation to allow delivery of the product or service). Except to complete your request, SPD does not authorise these suppliers and third parties to use your Personal Information in any other way.
  • If you submit or upload any content to the site, you consent to use of such content as described in the Terms of Use.

Please note that SPD will release your Personal Information if required to do so by law. Your Personal Information may be shared with law enforcement and security authorities under local law in certain countries.

Other Information SPD May Collect

This site may also collect other information from you, for example, SPD may track information about the date and time you access our site, the type of web browser you use, and the site from which you connect  to our site using Cookies.

A cookie is a small file placed on your device when you visit a site that can be understood by the site that issued the cookie. SPD may use cookies to collect information during your visit to this site, such as information about which site areas you visit and the services you use through the site. SPD collects this information to help tailor the site and our products and services to your needs and interests. Cookies may also be used to help speed up your future use of the site. For example, the site may recognise that you have provided Personal Information and ensure that you are not asked to provide the same information again. Most browsers are initially set to automatically accept a cookie. If you prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent. Refusal of cookies at the site may mean that you cannot visit certain areas of the site or receive personalised information when you visit the site.

In addition, SPD is constantly trying to improve how we promote our Site. To help SPD do this, we may measure the effectiveness of the web presence by finding out when you accessed the site, and what you clicked on within the site. Site measurement statistics may be used to personalise your site experience, as well as to evaluate, anonymously, statistics about usage of the site. Information about your computer, such as your IP address (a number assigned to your computer whenever you surf the internet), the type of internet browser you are using and the type of operating system you are using, may also be collected and linked to your Personal Information. This is to ensure that the site presents the best web experience for users, and that it is an effective information resource.

Some of the pages you visit may also collect information through the use of pixel tags (also called “clear gifs”) that may be shared with third parties which directly support SPD’s promotional activities and site development. For example, site usage information about visits to the site may be shared with a third party advertising agency to better target internet banner advertisements on the site. The information collected through the use of these pixel tags is not personally identifiable although it could be linked to your Personal Information.

When you download our mobile applications to your mobile device we may also collect information that you provide. We also automatically collect information through our applications.

The following are examples of the types of information that we may automatically collect through our applications:

  • Unique identifier,
  • Information about your device’s operating system,
  • Information about the way you use the application.

You can opt out of automatic  information collection by our mobile application by contacting SPD through the details in the “Who to contact” section below.

Finally, SPD may combine the information that you provide with other information held by SPD or that is received from third parties. SPD does this to provide more targeted products and services to meet your needs.

User Generated Content

Some SPD sites, social media platforms and applications enable users to submit their own content for other functions such as reviews and comments. Please remember that any information you submit or post as user-generated content to SPD sites or social media platforms may become public information. You should exercise caution when deciding to disclose your personal, financial or other information in such submissions or posts. SPD cannot prevent other users from using such information in a manner that may violate this policy, the law, or your personal privacy and safety. SPD is not responsible for the results of such postings.

Links to Other Sites

SPD may provide links to other sites as a courtesy to our users. SPD is not responsible for the content or operation of these other sites. SPD cannot guarantee the privacy policies of these other sites and we recommend you consult the privacy policies of such sites directly before use.

Agents and Service Providers

SPD sometimes employs other companies and individuals to perform functions on our behalf in different countries. They may need access to your Personal Information, but solely in order to perform their functions.

Transfer of Information Outside Your Country of Residence

SPD may transfer your personal information within SPD and/or to other third parties, such as our third-party service providers. Your personal information may be transferred to, stored, and processed in a country other than the one in which it was collected. When we do so, we transfer the information in compliance with applicable data protection laws.

We have implemented procedures and controls to help ensure that personal information is protected no matter what country it is stored in or transferred to.

Security of Information

SPD takes reasonable precautions to keep your Personal Information secure. All personally identifiable information is subject to restricted access, which is password-protected and shielded from the outside world by a firewall to prevent unauthorised access, modification or misuse. While no security measures can offer 100% protection, SPD have in place security policies that are intended to ensure, as far as possible, the security and integrity of all our information, including your Personal Information.

Personal Information Retention Period

We will retain Personal Information for the period necessary to fulfill the purposes outlined in this policy, unless a different retention period is required or permitted by law.

Who to Contact

If you have any comments or questions about our policy, or wish to report any violations of our policy, or would like to request access, rectification or deletion of your Personal Information, please write to SPD Swiss Precision Diagnostics GmbH., Attention: General Counsel, 47 route de St Georges, 1213 Petit-Lancy, Switzerland, or send an e-mail to SPD: privacy@spdspark.com.

If you have product-related enquiries please contact Careline. Careline is operated by SPD’s affiliate, SPD Development Company Limited in the UK. The Careline contact details are shown on the site of your country of residence under Contacts.  Please be ready to quote the lot number from the product pack. Calls to Careline may be monitored or recorded for quality control purposes and your Personal Information may be collected as described above.

We welcome any suggestions, ideas or comments you have regarding our site. You may send these suggestions to websuggestions@spdspark.com

Thank you for visiting our site.